Privacy Policy

1.1 vcs55 is committed to safeguarding the privacy and personal data of all Members who access our online gaming platform. We recognize that trust is the foundation of the relationship between a gaming operator and its players, and we take our data protection responsibilities seriously.

1.2 This Policy applies to all personal data processed by vcs55 in connection with the registration, operation, and closure of Member accounts, as well as data collected through your use of all vcs55 products and services — including sports betting, casino games, togel (Indonesia's traditional numbers lottery) draws, sabung ayam (cockfighting) markets, and all other gaming products available on the Platform.

1.3 vcs55 primarily serves players located across Indonesia, including major cities such as Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, Palembang, and Makassar. References in this Policy to local banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) reflect our primary service market.

1.4 If you have any questions about how vcs55 handles your personal data, please contact our Data Protection team at [email protected] (plain text — not a clickable link).

2.1 vcs55 collects the following categories of personal data in connection with your use of the Platform:

2.2 vcs55 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where health-related information is voluntarily provided in connection with a responsible gaming self-exclusion request.

3.1 vcs55 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, submitting a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated collection: Technical and usage data gathered automatically as you interact with the Platform, including via cookies, session tracking, and server log files.
• Third-party sources: Data received from identity verification providers, payment processors (including BCA, BRI, BNI, Mandiri, and e-wallet partners), and fraud prevention services — solely to supplement and verify information you have already provided.
• Public sources: In limited circumstances, publicly available information may be reviewed as part of fraud or security investigations.

3.2 You are not obligated to provide personal data to vcs55. However, failure to provide certain mandatory data categories (particularly Identity Data and Contact Data) will prevent account registration or withdrawal processing, as this information is required to operate a compliant gaming account.

4.1 vcs55 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you accepted at registration — including operating your account, processing deposits and withdrawals, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other regulatory obligations imposed on licensed gaming operators.
• Legitimate interests: Processing carried out in furtherance of vcs55's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where such interests are not overridden by your privacy rights.
• Consent: Processing of data for marketing communications and certain cookie categories, which is based on your freely given, specific, and informed consent. You may withdraw this consent at any time.

5.1 vcs55 uses your personal data for the following specific purposes:

• Creating and managing your vcs55 Member account.
• Verifying your identity and age (21+ requirement) as part of the KYC process.
• Processing deposits from and withdrawals to your nominated bank account (BCA, BRI, BNI, Mandiri, CIMB Niaga) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Monitoring gaming activity for responsible gaming purposes — including identifying patterns that may indicate problem gambling — and enforcing self-exclusion or deposit limit arrangements.
• Providing customer support via Live Chat, email, and other communication channels in English and Indonesian.
• Sending you transactional notifications (deposit confirmations, withdrawal status updates, security alerts) and, where you have consented, promotional communications about vcs55 offers and events.
• Conducting internal analytics to improve platform performance, game offerings, and user experience.
• Complying with applicable laws, regulations, and lawful requests from competent authorities.

6.1 vcs55 does not sell or rent your personal data to any third party. We share your data only in the following limited circumstances and only to the extent strictly necessary:

• Payment processors: Financial institutions and e-wallet providers (including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) receive transaction data necessary to execute your deposit and withdrawal instructions.
• Identity verification providers: Third-party KYC and AML compliance services receive copies of identity documents to confirm your identity and age.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe may receive anonymized session data for game performance monitoring. No personally identifiable information is shared with game studios.
• IT and infrastructure providers: Hosting, cloud storage, and cybersecurity providers who process data on our behalf under binding data processing agreements that require them to maintain equivalent data protection standards.
• Legal and regulatory authorities: Where required by law, court order, or regulatory mandate, vcs55 will disclose personal data to competent authorities. We will notify you of such disclosure where legally permitted to do so.
• Business successors: In the event of a merger, acquisition, or sale of all or part of vcs55's business, Member data may be transferred to the successor entity, subject to equivalent privacy protections.

6.2 All third-party processors engaged by vcs55 are bound by contractual data protection obligations and are prohibited from using Member data for any purpose beyond that for which it was shared.

7.1 vcs55 uses cookies and similar tracking technologies (including pixels, local storage, and session identifiers) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you across sessions and deliver a more personalized experience.

7.2 Cookie Categories

• Strictly Necessary Cookies: Essential for the Platform to function. These enable account login sessions, security token validation, and shopping cart-equivalent functions for bet placement. These cannot be disabled without breaking core Platform functionality.
• Performance & Analytics Cookies: Used to understand how Members interact with the Platform — which pages are visited most, where sessions end, and how game interfaces perform. Data is aggregated and anonymized. These require your consent.
• Functionality Cookies: Remember your language preference, time zone (WIB default), and display settings. Disabling these does not prevent Platform use but may reduce convenience.
• Marketing & Targeting Cookies: Used to deliver relevant promotional content based on your activity on the Platform. Strictly opt-in; you may withdraw consent at any time via your account settings.

7.3 You may manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging into your vcs55 account.

8.1 vcs55 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide:

8.2 Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymized. Where anonymization is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical purposes.

9.1 vcs55 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and vcs55 servers.
• AES-256 encryption at rest for all stored personal and financial data.
• Tokenization of payment method details — raw bank account numbers and e-wallet credentials are not stored on Platform servers.
• Role-based access controls ensuring only authorized personnel can access Member data, and only to the extent required by their job function.
• Multi-factor authentication requirements for all vcs55 staff accessing production systems.
• Regular penetration testing and security audits conducted by independent third-party security firms.
• 24/7 automated intrusion detection and anomaly monitoring.

9.2 In the event of a personal data breach that poses a risk to Members' rights and freedoms, vcs55 will notify affected Members and relevant authorities within 72 hours of becoming aware of the breach, in accordance with applicable data protection regulations.

10.1 As a vcs55 Member, you hold the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team at [email protected]:

10.2 vcs55 will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 60 days, with notice provided within the initial 30-day window.

10.3 We will not charge a fee for exercising your rights unless a request is manifestly unfounded, repetitive, or excessive — in which case a reasonable administrative fee may apply.

11.1 vcs55 strictly prohibits the registration or participation of any person under the age of 21. Our Platform and all associated services are intended exclusively for adults aged 21 and over.

11.2 We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a Member account has been registered by a person who is under 21 years of age, we will immediately suspend the account, initiate a full investigation, void all associated transactions, and securely delete the personal data involved.

11.3 If you have reason to believe that a person under 21 has registered a vcs55 account, please notify us immediately at [email protected]. We take all such reports seriously and act on them promptly.

11.4 Parents and guardians concerned about underage gambling are encouraged to use parental control software and to visit our Responsible Gaming page for further guidance and resources.

12.1 The vcs55 Platform integrates third-party services including game content from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. Each of these providers operates under their own privacy practices. vcs55 shares only anonymized, non-personally identifiable session data with game studios for performance monitoring purposes.

12.2 The vcs55 Platform may contain links to third-party resources or support pages. vcs55 is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any external service you access via the Platform.

12.3 Our payment processing integrations with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) are governed by those providers' own terms and privacy policies in addition to our data sharing agreements with them.

13.1 vcs55 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. Material changes will be communicated to registered Members via email at least seven (7) days before taking effect, and a prominent notice will be displayed on the Platform.

13.2 The "Last Updated" date at the top of this page always reflects the date of the most recent revision. The current version of the Privacy Policy is always accessible at https://vcs55.cam/privacy-policy.

13.3 Your continued use of the Platform following the effective date of any revision constitutes your acknowledgment of the updated Policy. If you do not agree with changes to this Policy, you should close your account before the changes take effect.

14.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or the way vcs55 handles your personal data, please contact our Data Protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 on the vcs55 Platform with English and Indonesian-speaking agents
• Response Time: We aim to acknowledge all privacy-related inquiries within 2 business days and resolve them within 30 days

14.2 If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. vcs55 will cooperate fully with any such regulatory inquiry.